Política de envío

Shipping Policy for mdrnremedies.com

Last updated: January 6, 2026

This Shipping Policy explains how mdrnremedies.com processes and ships orders. By placing an order, you agree to the terms below.

1. Order processing time

  1. Orders are typically processed within 1 to 3 business days after payment is confirmed.

  2. Processing time does not include transit time.

  3. Orders placed on weekends or holidays are processed on the next business day.

  4. During high volume periods, processing may take longer. If this occurs, we will post a notice on the website or contact you using the email provided at checkout.

2. Shipping destinations

  1. We currently ship to:
    a. United States: Yes or No
    b. Canada: Yes or No
    c. International: Yes or No

  2. If we do not ship to your location, checkout may not be available for your address.

3. Shipping methods and carriers

We use reputable carriers to deliver orders, which may include USPS, UPS, FedEx, Canada Post, or other regional carriers depending on destination and service availability.

4. Shipping rates and delivery estimates

  1. Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method.

  2. If you offer free shipping, add your rule here:
    a. Free shipping eligibility: Orders over CAD or USD [insert amount] before taxes and after discounts.
    b. Free shipping service level: Standard shipping only.

  3. Estimated delivery windows (after processing) are shown at checkout when available and may include:
    a. Standard shipping: [insert typical range] business days
    b. Expedited shipping: [insert typical range] business days

  4. Delivery estimates are not guarantees. Carrier delays, weather, and other events outside our control may affect delivery timing.

5. Order tracking

  1. If tracking is available for your shipment, you will receive a tracking link by email once your order ships.

  2. Tracking updates may take 24 to 48 hours to appear after the label is created.

6. Address accuracy and changes

  1. Please review your shipping address carefully before placing an order.

  2. If you need to change your address, contact us as soon as possible. We cannot guarantee changes once an order has been submitted for fulfillment or shipped.

  3. We are not responsible for orders delivered to an incorrect address provided at checkout.

7. Undeliverable packages and returns to sender

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to pick up the package, we may do one of the following at our discretion:

  1. Re ship the order after you confirm the address and pay any additional shipping fees, or

  2. Issue a refund minus original shipping costs and any return handling fees permitted by law.

8. Lost, stolen, or delayed shipments

  1. Once a package is marked delivered by the carrier, responsibility for the package generally transfers to the customer. If you believe your package was stolen, check with household members, building staff, and your carrier, and file a police report if appropriate.

  2. If your tracking shows no movement for an extended period, contact us and we will assist with a carrier inquiry.

  3. If you offer optional shipping protection, add language here:
    a. Shipping protection: Yes or No
    b. Coverage terms: [insert summary of what is covered and claim timeframe]

9. Damaged items

  1. If your order arrives damaged, contact us within [insert number] days of delivery.

  2. Include your order number and clear photos of:
    a. The outer shipping package
    b. The damage to the product
    c. The packing slip, if included

  3. We will review and, where appropriate, offer a replacement, store credit, or refund consistent with our Return and Refund Policy.

10. International shipping, duties, and taxes

If you ship internationally:

  1. International orders may be subject to duties, taxes, and customs fees charged by the destination country. These charges are the customer’s responsibility unless explicitly stated otherwise at checkout.

  2. Customs processing can cause delays beyond our estimated delivery windows.

  3. If an international shipment is refused or not collected and is returned or abandoned, we may not be able to issue a full refund.

11. Shipping restrictions for certain products

Some products may have shipping restrictions based on destination, carrier rules, or local regulations. If an item cannot be shipped to your location, we may cancel that item or the entire order and notify you.

12. Questions and contact information

For shipping questions, order status inquiries, or delivery issues, contact:
Email: support@mdrnremedies.com
Contact page: mdrnremedies.com/contact